Delivery Charges

To ensure your balloon arrives at it's destination on the day you have selected please choose guaranteed delivery.  If we are unable to hand deliver on the date requested we will contact you as soon as possible.

Balloon in a Box (1st Class Delivery)  £5.00
Balloon in a Box (Guaranteed by 9am next day) £12.00
Balloon in a Box (Guaranteed by 1pm next day) £7.00
Hand Balloon Deliveries £5.00
Uninflated Balloons £1.00
Mixed Orders (not inc Balloon in a Box) £4.00

If you are ordering multiple balloons to different addresses, please order seperately so that the postage costs are calculated correctly.

We do not offer weekend guaranteed next day delivery. 

Special Delivery Details
If nobody is available at the delivery address to sign for the balloon a card will be left informing the recipient that an attempted delivery has been made. This card gives a phone number and clear instructions on how to get the balloon redelivered or you can usually collect from a local Royal Mail sorting office.

Strike Action
In the case of a strike by Royal Mail we will use an alternative courier to make deliveries.  Please note guarantee times (9am and 1pm do not apply and delivey will take place before the end of the working day.

Remote postcodes where Special Delivery may take longer:
Up to 2 days: GY1, GY9, HS2, HS3, HS4, HS5, HS7, HS8, HS9, IV41-51. IV55-56, PA61, PA62-75, PA76, PA78, ZE2-3 Up to 3 days KW16-17, PH42, PH43-44.
Up to 3 days: KW16-17, PH42, PH43-44.

Refunds

Late Delivery Refunds
If for some reason (excluding adverse weather, strikes, blockades or natural disasters) a delivery attempt has not been made on your chosen day and your delivery option was Special Delivery. Funtastic Balloons will give you a £5 refund for late 1pm deliveries or £9 refund for late 9am deliveries.

Refunds for late delivery on balloons sent by 1st class mail cannot be given.

Deliveries to some remote parts of Scotland will take up to 2 days, please check below for postcodes of areas affected by this.  Refunds for late delivery to these areas will only be issued if enough time was allowed when ordering.

Damaged, Lost, or Missing Goods Refunds
If an item is missing from your order or damaged we will replace it or refund you the cost of the missing or damaged item only, not the whole order.

If for some reason your balloons are delayed and you no longer require them, or arrive damaged and a full refund is requested, we reserve the right to request that they are either refused at the point of delivery or posted back to us.  (We will reimburse any postage costs incurred)

Damaged or lost orders must be reported to us within 7 days of the chosen delivery date.

Under any other circumstances, refunds are given at the discretion of the management.

Complaints
We endeavour to respond to all complaints within 1 working day and resolve complaints within 3-4 working days.